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Privacy Policy

Digital Creative (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://digitalcreative.com.au/), use our UX design services, or engage with us through our subscription-based task board or other communications. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business details when you subscribe to our services, submit a task request, or contact us.
  • Project-Related Information: Information provided via our task board, including text descriptions, audio, screen recordings, or assets (e.g., images, copy) uploaded for UX design projects.
  • Website Usage Data: Information about your interaction with our website, such as IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies or analytics tools.
  • Payment Information: Billing details (e.g., credit card or bank account information) processed securely through third-party payment providers for subscriptions or services.

2. How We Collect Information

We collect personal information:

  • Directly from you when you sign up for a subscription, submit tasks, or contact us.
  • Automatically through cookies, web beacons, or analytics tools (e.g., Google Analytics) when you visit our website.
  • From third parties, such as payment processors or team members you authorize to access our task board.

3. How We Use Your Information

We use your personal information to:

  • Provide and manage UX design services, including processing task requests and delivering prototypes or designs.
  • Communicate with you about your account, projects, or inquiries.
  • Process payments and manage subscriptions.
  • Improve our website and services through analytics and user feedback.
  • Comply with legal obligations or respond to lawful requests from authorities.
  • Send marketing communications (with your consent, where required).

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party providers (e.g., payment processors, hosting services, or analytics tools) who assist us in delivering services, subject to strict confidentiality agreements.
  • Authorized Team Members: Your designated team members who access our task board to collaborate on projects.
  • Legal Authorities: When required by law, such as to comply with a court order or regulatory requirement.
  • We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and personalize content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable, link to your Cookie Policy).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access and request a copy of your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal obligations.
  • Opt out of marketing communications at any time.
  • Lodge a complaint if you believe we have mishandled your information.

To exercise these rights, contact us at contact@digitalcreative.com.au

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain project-related data for the duration of your subscription and up to 7 years for tax or legal purposes.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

10. International Data Transfers

Your information may be stored or processed in Australia or other countries where our service providers operate. We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at: contact@digitalcreative.com.au