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Terms & Conditions

Our subscription service terms

Please read these terms and conditions carefully before using our UX design subscription services. By subscribing to our services, you agree to be bound by these terms.

Last updated: November 6, 2025

1. Subscription Plans

1.1 Available Plans

We offer the following subscription plans:

  • Weekly Plan: $1,495 per week - Perfect for short-term projects with maximum flexibility
  • Monthly Plan: $4,995 per month - No obligation or minimum commitment, pause or cancel at any time
  • Quarterly Plan: $4,495 per month (billed quarterly) - Save $500 per month
  • Yearly Plan: $3,995 per month (billed annually) - Save $1,000 per month

1.2 Subscription Start Date

Your subscription starts as soon as you've paid for an active subscription and you have been granted access to your task board.

1.3 Services Included

All subscription plans include the same UX design services:

  • Initial UX design concepts
  • UX Wireframes
  • Prototype creation
  • Prototype updates & refinement
  • Interaction Design
  • User Interface Design (UI)
  • Iterative design changes

2. Subscription Management

2.1 Pausing Subscriptions

Monthly Subscriptions:

  • Monthly subscriptions can be paused at any time
  • Any current task and any tasks in the "To do" column will also be paused
  • Monthly subscriptions can only be paused for a maximum of six months
  • The number of remaining working days available for that month can only be resumed within six months of pausing the task/s

Quarterly and Yearly Subscriptions:

  • Quarterly and Yearly subscriptions cannot be paused
  • You can cancel these subscriptions at any time
  • You will continue to have access during the remainder of that billing period

2.2 Cancellation Policy

  • Monthly subscriptions can be cancelled at any time with no penalty
  • Quarterly and Yearly subscriptions can be cancelled, but you will continue to be billed and have access for the remainder of the current billing period
  • No refunds are provided for partial billing periods

3. Task Management

3.1 Task Size and Completion Time

We generally recommend you add tasks that take from one day up to one week. While a task is being worked on, it will remain in the "Doing" column in your task board.

If you add a large task towards the end of a billing cycle, you may need to subscribe for additional time. Alternatively, you can request a smaller task that can be completed within your remaining subscription period.

3.2 Active Tasks

  • You can have as many tasks as you like in the "To do" column
  • You can only have one task in the "Doing" column at a time, per subscription
  • Please prioritize the order in which you want tasks completed

3.3 Multiple Concurrent Tasks

If you'd like us to work on multiple tasks at once, you will need an active subscription for each active task. For example, if you'd like us to work on 3 tasks at a time, you will need 3 active subscriptions.

3.4 Paused or Expired Subscriptions

If your subscription ends, any tasks in the "To do" column will remain there in a "Paused" state until a subscription is renewed. Only tasks with an active subscription can be worked on.

3.5 Meetings and Collaboration

For tasks that need guidance for the best outcome, you can arrange a Google Meet, Zoom, or Teams meeting online with your designer.

4. Payment Terms

4.1 Payment Methods

We accept payment via credit card through our secure Stripe payment gateway.

4.2 Custom Payment Arrangements

We understand that every business has unique accounting needs. We can arrange:

  • Recurring Direct Debit transfers
  • Invoice-based billing
  • Other payment methods that work for your team

Please contact us to discuss custom payment arrangements.

4.3 Billing Cycles

  • Weekly: Billed every 7 days
  • Monthly: Billed every 30 days
  • Quarterly: Billed every 90 days
  • Yearly: Billed every 365 days

4.4 Price Changes

We reserve the right to change our pricing with 30 days' notice. Existing subscribers will be notified of any price changes and can choose to continue at the new rate or cancel their subscription.

5. Discounts and Promotions

5.1 Promotional Offers

From time to time, we may offer promotional discounts or special pricing. These offers will be subject to their own specific terms and conditions.

6. Intellectual Property

6.1 Ownership of Work

Upon full payment for services rendered, you own all design files, wireframes, prototypes, and other deliverables created specifically for your project.

6.2 Portfolio Use

We reserve the right to showcase work completed for you in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.

7. Confidentiality

We understand the importance of confidentiality and will:

  • Keep all client information, data, and project details confidential
  • Not share your information with third parties without your consent
  • Sign a Non-Disclosure Agreement (NDA) upon request

8. Limitation of Liability

To the maximum extent permitted by law:

  • We provide our services "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim

9. Termination

9.1 Termination by Client

You may terminate your subscription at any time by:

9.2 Termination by Digital Creative

We reserve the right to terminate your subscription if:

  • Payment is not received within 7 days of the due date
  • You breach these terms and conditions
  • You engage in abusive or inappropriate behavior towards our team

10. Changes to Terms

We may update these terms and conditions from time to time. We will notify you of any material changes by:

  • Posting the new terms on this page
  • Updating the "Last updated" date at the top of this page
  • Sending an email notification to active subscribers

Your continued use of our services after changes are posted constitutes acceptance of the new terms.

Questions?

If you have any questions about these terms and conditions, please don't hesitate to contact us.